Frequently asked questions

We guarantee the authenticity of the items we sell. Authentication is included in the item price. Check each product listing for the certificate and accessories included.

For authentication of an item you already own, visit our authentication services page.

All sales are final. Review the photographs, measurements and condition details before purchasing. For questions or additional photos, email sales@lussoerosas.com.

We currently ship within the United States. Please allow up to 3 business days for order processing before shipment. Our shipping policy lists FedEx Overnight; processing time is separate from carrier transit time.

Shipping is charged separately and calculated at checkout. For timing questions, email sales@lussoerosas.com before purchasing.

Pickup is available in Miami, Monday through Friday, 10 a.m. to 6 p.m., by appointment only. Email sales@lussoerosas.com and wait for confirmation before arriving.

We source products from a variety of places that include local consignment shops, local vendors, and online third-party platforms.

Read the condition description and review all photographs for each item. Email sales@lussoerosas.com for additional photos or details.

  • Like New: Mint condition, pre-owned or new without tags.
  • Excellent: Lightly used with no noticeable flaws.
  • Good: Minor flaws or signs of wear, described or photographed.
  • Fair: Obvious flaws or signs of wear, described or photographed.

Specific wear details in the listing are more informative than the grade alone.

Shop through our website using the payment options shown at checkout. If you need an alternative, we also accept Zelle or Venmo by arrangement. Contact sales@lussoerosas.com or @lussoerosas.shop to confirm the item and payment details.